Refund policy

Return & Refund Policy

Welcome to FlixZone. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 48 hours  of delivery

if:

  • The product is damaged, defective, or incorrect.

  • The item is unused, unworn, and in its original condition.

  • You must raise a return request within 48 hours of delivery.

  • A valid proof of purchase or order confirmation is provided.

  • An unboxing video is mandatory for all returns or refund requests.

FlixZone reserves the right to reject any return request that does not meet the above conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund unless received in a damaged or defective condition:

  • Product that are used,worm,or damaged after delivery

  • Request raised after 48 hours of delivery

  • Orders without a valid unboxing video

  • Products damaged due to misuse, negligence, or improper handling

  • Change-of-mind returns are not accepted

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by contacting our customer support with:

  • Order Number

  • Clear photographs or an unboxing video showing the issue

  • A brief description of the problem

Upon verification, we will arrange a replacement or issue a full refund at no additional cost.

4. Refund Process

Once the returned product has been received and inspected, we will notify you of the status of your refund.

If approved, the refund will be processed to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

For Cash on Delivery (COD) orders, refunds will be processed via UPI or Bank transfer after confirmation.

5. Order Cancellation

Orders may be cancelled only before they have been shipped.

Once an order has been dispatched, cancellation requests cannot be accepted. However, you may request a return after delivery if the product meets our return eligibility criteria.

6. Return Shipping

  • If the return is due to a damaged, defective, or incorrect product, FlixZone will bear all return shipping costs.

  • For returns due to any other eligible reason, return shipping charges may be the responsibility of the customer unless otherwise specified.

7. Contact Us

For any questions regarding returns, refunds, or cancellations, please contact us:

FlixZone

Website: https://flixzone.in

Email: flixzone.in@gmail.com

WhatsApp: +91 9846862648

Instagram: @flixzone.1n

Our customer support team is committed to responding to all inquiries as quickly as possible and ensuring a smooth resolution to your concerns.